At Seeura, we create high-quality 3D-printed lamps designed to add warmth and elegance to your space. While each piece is carefully crafted and inspected before shipping, we understand that sometimes things may not go as planned.
That’s why we offer a hassle-free return and refund policy for your peace of mind.
🛍️ Returns & Refund Eligibility
You may request a full refund or replacement under the following conditions:
The product is damaged, defective, or incorrect upon delivery.
You initiate a return request within 7 days of receiving your order.
You provide an unboxing video showing the issue clearly from the moment the package is opened.
📧 To request a return or refund, please email us at support@seeura.com. with your order number and unboxing video.
🔄 Review & Processing Timeline
Once we receive your request, our support team will review your submission and respond within 5–7 working days.
If approved, your refund or replacement will be processed within 7 working days from approval.
Refunds are issued to the original payment method used during checkout.
⚠️ Important Notes
Customized or special-order lamps (if applicable) are not eligible for returns or refunds once processed.
Requests without a proper unboxing video may not qualify for a refund or replacement.
Shipping timelines for replacement products may vary based on your location.
💬 Need Help?
Our customer support team is always here to assist you.
